References :

Adair, P. M., Pine, C. M., Burnside, G., Nicoll, A. D., Gillett, A., Anwar, S., et al. (2004). Familial and cultural perceptions and beliefs of oral hygiene and dietary practices among ethnically and socio-economically diverse groups. Community Dental Health 21: 102–111.
Bennett, J. M., Bennett, M. J. and Allen, W. (2003). Developing intercultural competence in the language classroom. In R. M. Paige and D. L. Lange (eds) Culture as the Core: Perspectives on Culture in Second Language Education 237–270. Greenwich: Information Age Pub­lishing Inc.
Bolden, G. B. (2000). Toward understanding practices of medical interpreting: Interpreters’ involvement in his­tory taking. Discourse Studies 2 (4): 387–419. http://dx.doi.org/10.1177/1461445600002004001
Bridges, S. and Bartlett, B. J. (2007). Prospect or promise: Internationalisation in Australia. In C. Gitsaki (ed.) Language and Languages: Global and Local Tensions, 1: 14–39. Newcastle, UK: Cambridge Scholars Publishing.
Bridges, S., McGrath, C., Yiu, C. K. Y. and Cheng, S. S. (2010). ‘Reassuring’ during clinical examinations: Novice and expert talk in dentistry. Journal of Asian Pacific Communication 20 (2): 185–206. http://dx.doi.org/10.1075/japc.20.2.02bri
Bridges, S., Whitehill, T. L., and McGrath, C. (2012). The next generation: Research directions in PBL. In S. Bridges, C. McGrath and T. L. Whitehill (eds) Problem-Based Learning in Clinical Education: The Next Generation 225–231. Dordrecht: Springer.
Candlin, C., Coleman, H. and Burton, J. (1983). Dentist-patient communication: Communicating complaint. In N. Wolfson and E. Judd (eds) Sociolinguistics and Language Acquisition 56–81. Rowley, Massachusetts: Newbury House Publishers, Inc.
Census and Statistics Department (2007). 2006 Popula­tion By-census. Retrieved 25 June 2008, from Census and Statistics Department, HKSAR.
Chung , M. Y., Leung, J. L. K. and Hui, K. K. H. (2007). Dental Surgery Assistants in Hong Kong: History of training. Hong Kong Dental Journal 4: 67–70.
Drew, P., Chatwin, J. and Collins, S. (2001). Conversation analysis: a method for research into interactions between patients and health-care professionals. Health Expectations 4: 58–70. http://dx.doi.org/10.1046/j.1369-6513.2001.00125.x
Fernandez, A. and Schenker, Y. (2010). Time to establish national standards and certification for health care interpreters. Patient Education and Counseling 78 (2): 139–140. http://dx.doi.org/10.1016/j.pec.2009.12.008
Goldsmith, C., Slack-Smith, L. and Davies, G. (2005). Dentist-patient communication in the multilingual dental setting. Australian Dental Journal 50 (4): 235–241. http://dx.doi.org/10.1111/j.1834-7819.2005.tb00366.x
Heritage, J. and Maynard, D. (2006). Problems and prospects in the study of physician-patient interaction: 30 years of research. Annual Review of Sociology 32: 351–374. http://dx.doi.org/10.1146/annurev.soc.32.082905.093959
Heritage, J., Robinson, J. D., Elliott, M. N., Beckett, M., and Wilkes, M. (2007). Reducing patients’ unmet concerns in primary care: The difference one word can make. Journal of General Internal Medicine 22 (10): 1429–1433. http://dx.doi.org/10.1007/s11606-007-0279-0
Hindmarsh, J., Reynolds, P. and Dunne, S. (2011). Exhibiting understanding: The body in apprenticeship. Journal of Pragmatics 43 (2): 489–503. http://dx.doi.org/10.1016/j.pragma.2009.09.008
Hofstede, G. (1983). Dimensions of national cultures in fifty countries and in three regions. In J. Deregowski, S. Dzuirawiec and R. Annis (eds) Explorations in Cross-Cultural Psychology 335–355. Lisse: Swets and Zeitlinger.
Ives, P. (2006). ‘Global English’: Linguistic imperialism or practical lingua franca? Studies in Language and Capitalism 1: 121–141.
Johnstone, B. (2004). Place, globalization, and linguistic vari­ation. In C. Fought (ed.) Sociolinguistic Variation: Critical Reflections 65–83. Oxford: Oxford University Press.
Kang, M. A. and Zayts, O. (eds) (2010). Medical Com­munication in the Asia Context [Special Issue]. Journal of Asian Pacific Communication 20 (2): 165–330.
Kawashima, M. (2010). Giving instruction on self-care during midwifery consultations in Japan. In M. A. Kang and O. Zayts (eds) Medical Communication in the Asia Context 20: 207–25. Amsterdam: John Benjamins Publishing Company.
Khoo, H. E. (2003). Implementation of problem-based learning in Asian medical schools and students’ perceptions of their experience. Medical Education 37 (5): 401–409. http://dx.doi.org/10.1046/j.1365-2923.2003.01489.x
Knight, J. (2004). Internationalization remodeled: Definition, approaches, and rationales. Journal of Studies in International Education 8 (1): 5–28. http://dx.doi.org/10.1177/1028315303260832
Lange, D. L. (2003). Implications of theory and research for the development of principles for teaching and learning culture in second language classrooms. In R. M. Paige and D. L. Lange (eds) Culture as the Core: Perspectives on Culture in Second Language Education 271–336. Greenwich: Information Age Publishing Inc.
Lau, K. C. J., Stewart, S. M. and Fielding, R. (2001). Preliminary evaluation of ‘interpreter’ role plays in teaching communication skills to medical undergraduates. Medical Education 35: 217–221. http://dx.doi.org/10.1046/j.1365-2923.2001.00731.x
Liddicoat, A. J. (2007). Introduction to Conversation Analysis. London: Continuum.
Lo Bianco, J., Liddicoat, A. J. and Crozet, C. (1999). Striving for the Third Place: Intercultural Competence through Language Education. Melbourne: Language Australia.
McClure, D. L. (2010). Training challenge: When the patient speaks a different language. Advances in Peritoneal Dialysis 26: 88–90.
O’Neill, F. (2011). From language classroom to clinical con­text: The role of language and culture in communication for nurses using English as a second language: a thematic analysis. International Journal of Nursing Studies 48 (9): 1120–1128. http://dx.doi.org/10.1016/j.ijnurstu.2011.02.008
Pomerantz, A. and Rintel, E. S. (2004). Practices for reporting and responding to test results during medical consultations: Enacting the roles of paternalism and independent expertise. Discourse Studies 6 (1): 9–26. http://dx.doi.org/10.1177/1461445604039437
Prideaux, D. and Edmondson, W. (2001), Cultural identity and representing culture in medical education. Who does it? Medical Education 35: 186–187. http://dx.doi.org/10.1046/j.1365-2923.2001.00888.x
Qureshi, A. (2011). The intercultural and interracial therapeutic relationship: Challenges and recommendations. International Review of Psychiatry 23 (1): 10–19. http://dx.doi.org/10.3109/09540261.2010.544643
Ramseier, C. A., Catley, D., Krigel, S. and Bagramian, R. A. (2008). Motivational interviewing. In J. Lindhe, N. Lang and T. Karring (eds) Clinical Periodontology and Implant Dentistry 2: 695–704. Copenhagen: Blackwell/Munksgaard.
Roberts, C., Moss, B., Wass, V., Sarangi, S. and Jones, R. (2005). Misunderstandings: A qualitative study of primary care consultations in multilingual settings, and educational implications. Medical Education 39: 465–475. http://dx.doi.org/10.1111/j.1365-2929.2005.02121.x
Roberts, G. W., Irvine, F. E., Jones, P. R., Spencer, L. H., Baker, C. R. and Williams, C. (2007). Language awareness in the bilingual healthcare setting: A national survey. International Journal of Nursing Studies 44 (7): 1177–1186. http://dx.doi.org/10.1016/j.ijnurstu.2006.03.019
Rowland, M. L. (2008). Enhancing communication in dental clinics with linguistically different patients. Journal of Dental Education 72 (1): 72–80.
Sano, H. (2002). The world’s lingua franca of science. English Today 72 (4): 45–49.
Sarangi, S. (2004). Towards a communicative mentality in medical and healthcare practice. Communication & Medicine 1 (1): 1–11. http://dx.doi.org/10.1515/come.2004.002
Scollon, R. and Scollon, S. W. (2001). Intercultural Communication (2nd ed.). Massachusetts: Blackwell.
Seidlhofer, B. (2004). Research perspectives on teaching English as a lingua franca. Annual Review of Applied Linguistics 24: 209–239. http://dx.doi.org/10.1017/S0267190504000145
Skelton, J. R., Kai, J. and Loudon, R. F. (2001). Cultural identity and representing culture in medical education. Who does it? Medical Education 35: 257–261. http://dx.doi.org/10.1046/j.1365-2923.2001.00873.x
Stewart, M. (2001). Towards a global definition of patient centred care. British Medical Journal 322(7284): 444–445. http://dx.doi.org/10.1136/bmj.322.7284.444
Svalberg, A. M.-L. (2007). Language awareness and language learning. Language Teaching 40: 287–308. http://dx.doi.org/10.1017/S0261444807004491
Tang, G., Lanza, O., Rodriguez, F. M. and Chang, A. (2011). The Kaiser Permanente Clinician Cultural and Linguistic Assessment Initiative: Research and development in patient-provider language concordance. American Journal of Public Health 101(2): 205–208. http://dx.doi.org/10.2105/AJPH.2009.177055
Theaker, E. D., Kay, E. J. and Gill, S. (2000). Development and preliminary evaluation of an instrument designed to assess dental students’ communication skills. British Dental Journal 188 (1): 40–44. http://dx.doi.org/10.1038/sj.bdj.4800382a
Tjosvold, D. and Leung, K. (2003). Cross-cultural Management: Foundations and Future. Hampshire: Ashgate Publishing Limited.
Treloar, C., McCall, N., Rolfe, I., Pearson, S., Garvey, G. and Heathcote, A. (2000). Factors affecting progress of Australian and international students in a problem-based learning medical course. Medical Education 34 (9): 708–715. http://dx.doi.org/10.1046/j.1365-2923.2000.00625.x
Tsai, M. H. (2007). Who gets to talk? An alternative framework evaluating companion effects in geriatric triads. Community Medicine 4 (1): 37–49.
Tsai, M. H. (2010). Presenting medical knowledge in multilingual context: Southern Min, Mandarin and English in healthcare talks inTaiwan. Journal of Asian Pacific Communication 20 (2): 297–302. http://dx.doi.org/10.1075/japc.20.2.10tsa
Tsui, A. B. M. and Andrews, S. (2002). Setting standards and language variation: A dilemma for language education. Journal of Asian Pacific Communication 12 (1): 1–11. http://dx.doi.org/10.1075/japc.12.1.02tsu
Walker, A., Bridges, E. and Chan, B. (1996). Wisdom gained, wisdom given: Instituting PBL in a Chinese culture. Journal of Educational Administration 34 (5): 12–31. http://dx.doi.org/10.1108/09578239610148250
Wang, L. and Ladegaard, H. J. (2008). Language attitudes and gender in China: Perceptions and reported use of Putonghua and Cantonese in the Southern Province of Guangdong. Language Awareness 17 (1): 57–77. http://dx.doi.org/10.2167/la425.0
Welsh Language Board (2006). 2004 Welsh Language Use Survey. Cardiff: Welsh Language Board.
Yu, G. (2010). Establishing solidarity in radio phone-in medical consultation in China: A case study. In M. A. Kang and O. Zayts (eds) Medical Communication in the Asia Context Vol. 20: 226–242. Amsterdam: John Benjamins Publishing Company.
Zhang, W. (2010). Patient participation: Questions asked by Cantonese- and English- speaking patients in a prenatal genetic counselling clinic in Hong Kong. In M. A. Kang and O. Zayts (eds) Medical Communication in the Asia Context 20: 260–278. Amsterdam: John Benjamins Publishing Company.